Look out for 'full-to-empty' car hire policy

KEEP an eye out for a particularly sneaky trick from car hire companies that could see you pay for fuel you will never use.

The Guardian highlights the 'full-to-empty' fuel policy where you are forced to pay for a full tank of petrol before setting off, usually at a price per litre above the going rate.

But upon the return of your car you are asked not to fill it up, like used to be the case, but instead just drop the car off, either forcing you to use as much petrol as possible or to lose out on what is left in the tank.

Some firms now insist on full-to-empty on all rentals, while others only apply it to hires of four days or more. What's more, holidaymakers often have to pay an inflated price for the tank of petrol. Some are reporting being asked to hand over €90 (£77) to cover a tank of petrol on a small car, which if bought at a local garage would cost only €50 (£43).

The piece says that it is an increasingly common practice in Spain, although one of the comments mentions the technique being used at Bordeaux airport.

Some car hire companies are making it a feature of the booking process to mention which firms adopt the 'full-to-empty' policy or the expected requirement of full-to-full.

Otherwise it is something that you will have to look out for in the terms and conditions - whoever said the customer is king?

Comments

[J Roger Clifford-Banks]

And be sure to make a RIGOROUS inspection of the car's bodywork before driving off. Any 'dent' you missed will be charged TO YOU... you can guarantee it.

[Michael]

Rented twice in Southern Spain under these conditions. Wasn't advised until I collected the car. A clear rip-off. Better use only the reputable companies and check when making the reservation. Regarding damage, I found a policy offered out of the UK (only applies to EU citizens), which covers for worldwide excess insurance damage. Cost is £107 p.a. to eliminate the excess on all rentals worlwide for two family members for one year. Unfortunately I managed to break the windscreen on one vehicle at Avignon TGV. Cost 700 Euros. The insurance paid the full amount directly into my French bank account within three weeks.