IF you have experienced flight cancellations or delays over recent days due to the heavy snow disrupting your plans, what options are open to you?
Consumer watchdog Which? has provided advice to people on their travel rights should their flight have been delayed, cancelled or re-routed.
Who do I submit my claim to?
If your flight, with an EU-based airline, was cancelled and the airline made alternative plans for your travel they must, by law, refund you for reasonable costs incurred during the delay to your journey.
They must refund reasonable costs involved in buying food or refreshment; two telephone calls, emails or faxes; hotel accommodation in cases where one or more nights stay is necessary; and any transport costs.
There is no upper limit on the amount of money passengers can claim back, although all costs should be reasonable in relation to the waiting time. Make sure you keep all receipts, and send a copy of these receipts to your airline, along with full contact details and any booking reference you may have.
Unfortunately, if your airline was based outside the EU you may not have the same protection.
This is because the cancellation rights under the European regulations apply only if you are flying from an EU airport, or from an airport outside the EU, to an EU airport, on an EU carrier.
However, all airlines will have their own policy on what they will be doing in terms of compensating their customers, and customers should contact their airline to find out what they can claim for.
If your flight was cancelled but you chose to take a refund and make your own travel arrangements then the airline must refund you the cost of your ticket.
However, after that they have no duty of care to you.
More from Which? on what you can do if you have been hit by flight cancellations due to the snow.
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