I AM afraid that the online service for reporting an error no longer seems to be working, the old website has now been taken over by another completely different company.
I have not been able to find an online service from Orange that replaces the previous one and can only recommend that you call them on 09 69 36 39 00
THE English language error reporting service from France Telecom has been mentioned a couple of times in comments on the site, so I thought I'd highlight it in an article.
Website deleted - enables you to report a fault on your telephone landline and could come in handy if you can access the internet via your computer, a mobile phone or a friend's web access.
The website stresses that the service is for problems with the line, if an engineer is sent and it is decided that your telephone equipment was at fault you face being charged a call-out fee.
As you click through the different stages of the site you are provided with some pointers to try and rule out if it is your actual telephone that is at fault.
If you are still having problems then you are asked to enter the telephone number that is not working and then the billing information of the line.
You are also asked for your current contact details, which can include a telephone number from overseas, as well as an email address so that you can be reached directly.
A section allows you to describe the problem you currently face, for example whether the line is noisy or if you are hearing other conversations on the line.
Call 09 69 36 39 00
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Now that's dead handy. It's all very well being able to ORDER your FrTel lines in english (if you can get through to the english hotline, which is usually swamped) but they tell you you have to report FAULTS to the main fr-only line. Some of us can cope with easy things like orders but the potential complexity of a fault with the range of symptoms and features and the chances of being asked odd questions, is pushing our command of the lingo... :-)
Posted by: Chris Comley | 15 April 2009 at 09:23